Christmas 2020 at Forbidden Planet

7 December 2020

What are your last order dates?

UK Mainland - We are making every effort to mail orders out as rapidly as possible but can no longer assure customers that their orders will arrive in time for Christmas.  See also the note below on current UK delivery speeds.

EU DeliveryPlease note that the deadline for delivery to the EU ahead of Christmas has sadly passed.

Outside EU - Please note that the deadline for delivery to international locations ahead of Christmas has sadly passed.

Pre-orders may be subject to unexpected delays at short notice. In the event that our suppliers change their delivery dates, we will inform you as soon as we have the information.

Due to the global Coronavirus pandemic affecting mail and courier services worldwide, deliveries are experiencing delays . You can find more detailed information on current service updates with our mail carriers on their websites:

Royal Mail   

DPD 

Parcel Force

Please also make sure to read through our Covid FAQ page for more information.

Running late? Still can't decide?

Send them an eVoucher for instant delivery, even on Christmas Day! 

Click here to send them an eVoucher.

I have a query about my order - how do I contact you?

Please get in touch via our Contact Page, quoting your order number and we should respond within four working days.

Our office is open 09:00 to 18:00 Monday to Friday.

Please do not contact stores about website queries - they will be unable to access your order information or provide assistance. 

Shops are also unable to deal with returns on goods ordered by post - these can only be dealt with via our Online Customer Services.

If you have a query about a purchase made in store, you will need to contact the branch direct.

Where are your stores - and what are their Christmas Hours?

We are followng up to date government advice on retail in the Tier areas.

Information on our shop locations and hours can be found here.

Are all of the items on the website available in stores?

The stores will hold different levels of stock in each branch. For information about local availabilty, please telephone the branch direct.

Can I order on-line to collect in-store?

We do not currently offer a Click & Collect service.

STAY SAFE AND MERRY CHRISTMAS FROM ALL OF US AT FORBIDDEN PLANET.