Christmas 2018 At Forbidden Planet FAQ

22 November 2018

What are your last order dates?

UK Mainland - 23:00 on Friday 14th December 2018

Far East, Eastern Europe & Africa - 23:00 Thursday 29th November

Australia, New Zealand, USA & Canada - 23:00 Thursday 6th December

Western Europe & ROI - 23:00 Wednesday 12th December

All times London UK GMT. Dates only apply to items currently listed as in-stock on the website.

We will be working hard on orders placed after these dates, but we cannot promise delivery in time for 24th December.

In the event that our suppliers change their delivery dates, we will inform you as soon as we have the information.

Running late? Still can't decide?

Send them an e-Voucher for instant delivery, even on Christmas Day! 

Click here for details on our Vouchers.

I have a query about my order - how do I contact you?

Please get in touch via our Contact Page, quoting your order number and we should respond within two working days.

Our office is open 09:00 to 18:00 Monday to Friday.

Please do not contact stores about website queries - they will be unable to access your order information. 

Shops are also unable to deal with returns on goods ordered by post - these can only be dealt with via our Online Customer Services.

If you have a query about a purchase made in store, you will need to contact the branch direct.

Where are your stores - and what are their Christmas Hours?

Information on all of our shops can be found here.

Are all of the items on the website available in stores?

The stores will hold different levels of stock in each branch. For information about local availabilty, please telephone the branch direct.

Can I order on-line to collect in-store?

We do not currently offer a Click & Collect service.