TERMS AND CONDITIONS OF USE
These are the full Terms and Conditions for the Customer’s use of this website and for the purchasing of products through this website. Please read these carefully. If you do not agree to these Terms and Conditions, please do not use this website.
This website is owned and operated by Forbidden Planet Limited. Forbidden Planet Ltd is registered in England and Wales under company number 1356753 at the following address: Forbidden Planet Ltd, Titan House, 144 Southwark Street, London, SE1 0UP. Users of this website are bound by these Terms and Conditions and should read this document before proceeding. Use of this website and information on this website is subject to the Terms and Conditions set out in this document. By using this website, the Customer is acknowledging their consent to be bound by these Terms and Conditions.
Forbidden Planet Ltd reserves, under sole discretion, the right to change these Terms and Conditions at any time, without notice. Any changes will be posted within this document. By use of this website, the Customer accepts that they are bound by the Terms and Conditions as they are written in this document. The Customer should check this document regularly.
Forming a Contract
When the Customer places an order to purchase a product from this website, this order is a formal offer to purchase the mentioned product. Upon receipt of the Customer’s order, Forbidden Planet Ltd will send the Customer a confirmation email illustrating that order in detail, including the price for delivery. The confirmation email that Forbidden Planet Ltd sends is neither a guarantee nor an invoice.
A contract between the Customer and Forbidden Planet Ltd will come into existence when Forbidden Planet Ltd charge the Customer’s credit or debit card for the purchase of the product.
All prices on this website are in £ sterling and include V.A.T. where appropriate.
This website operates independently from the Forbidden Planet Mail Order service and the Forbidden Planet retail outlets. Prices and promotions that are offered by Forbidden Planet Ltd on this website may differ from those in the Forbidden Planet Mail Order catalogue or in the Forbidden Planet chain of stores.
Forbidden Planet Ltd makes every effort to ensure that the contents listed on this website are correct. However, errors may occur and Forbidden Planet Ltd reserves the right to alter product prices and information on this website without notice. Other reasons for price alteration may include (but are not limited to) taxation changes or other duty increases.
In the event that Forbidden Planet Ltd changes the price of an item due to an error, the following Terms apply. Forbidden Planet Ltd will inform the Customer as soon as possible of the amendment and of the correct price. The Customer may choose to fulfil their order at the correct price, or to cancel their order. If the Customer chooses to cancel their order and has already paid for the goods in question, Forbidden Planet Ltd shall refund the full amount in accordance with these Terms and Conditions.
The Customer should be aware that Forbidden Planet Ltd does not consider a pricing adjustment due to a promotion, sale or other offer as an error in price, and the above Terms do not therefore apply.
Forbidden Planet Ltd is under no obligation to fulfil an order for a product that was advertised at an erroneous price or description.
Ownership of goods does not pass into the hands of the Customer until Forbidden Planet Ltd has received full payment.
Forbidden Planet Ltd will debit the Customer’s account once goods are ready to be shipped.
Where a release date is listed on this website, that date is subject to change in accordance to information received from the supplier of the item. Forbidden Planet Ltd will not be held responsible if that item is delayed, brought forward or cancelled, or if the content or cover art has changed. Where a new release is cancelled, Forbidden Planet Ltd will cancel the Customer’s order and no costs will be charged to the Customer’s account.
Forbidden Planet Ltd sells a number of limited editions on this website. The availability of these items is strictly on a ‘first come first served’ basis. Forbidden Planet Ltd will endeavour to fulfil every Customer’s order; however, once the supply of the limited edition item is exhausted and the Customer’s order cannot be fulfilled, Forbidden Planet Ltd will cancel the Customer’s order and no costs will be charged to the Customer’s account.
Forbidden Planet Ltd will not be responsible for compensating the Customer for any other losses connected with the purchase of limited edition products.
Delivery and Shipping
Product prices on this website are exclusive of delivery and shipping charges, with the exception of the Total Price listed under the Customer’s Shopping Cart, which is inclusive of these charges. Shipping rates are calculated by size and weight of the item(s) being shipped. Forbidden Planet Ltd will endeavour to deliver product to the Customer as soon as possible, in accordance with the Delivery Policy as detailed on this website.
All deliveries will be made to the address that the Customer gives for delivery of the product.
Forbidden Planet Ltd reserves the right to refuse to deliver to an address that may not be secure. This address could be (but is not limited to) a communal postal address, a BFPO or a PO Box. In this event, Forbidden Planet Ltd will inform the Customer as soon as possible.
Forbidden Planet Ltd will not be liable to the Customer in the event that Forbidden Planet Ltd is prevented by circumstance from delivering product that the Customer has ordered.
The Customer should be aware that, when goods are shipped internationally, they are subject to opening and inspection by Customs authorities.
Right to Cancel
The Customer may cancel their order, for any reason and at any time, up to fourteen working days after the Customer has received their goods. In the event that the Customer wishes to cancel their order, the Customer must inform Forbidden Planet Ltd in writing. The Customer can also cancel by logging in to their online Customer account and selecting the relevant order number and cancelling the product/s themselves. It is also possible to send an email to firstname.lastname@example.org.
In the event that the Customer has unsealed the packaging on a CD, DVD or audiotape, the Customer’s right to cancel no longer applies.
Should a customer wish to invoke their right to cancel on any other item, the product must be returned to Forbidden Planet Ltd in its original packaging and in a resalable condition with all seals and wrappings.
Should the Customer invoke their right to cancel, the following Terms apply.
If Forbidden Planet Ltd has not yet despatched the product, Forbidden Planet Ltd will cancel the Customer’s order and no costs will be charged to the Customer’s account.
If Forbidden Planet Ltd has already despatched the product, the Customer will not be able to cancel their order by accessing their online account. The Customer should contact email@example.com.
In this instance, the Customer undertakes the responsibility to return that product to Forbidden Planet Ltd. Forbidden Planet Ltd will refund the cost of the item, but will not refund any postal charges paid by the Customer as part of their initial order.
The Customer must return the item to Forbidden Planet Ltd within 14 days of receipt to qualify for a refund.
Full details of the Customer’s right to cancel are given in the ‘Cancellation’ section of the Frequently Asked Questions page.
In the event that an item is defective, faulty or sent in error by Forbidden Planet Ltd, the customer should contact Forbidden Planet to arrange the return of the item. Email: firstname.lastname@example.org or call us Mon-Fri 9.00am-6.00pm on 020-7803 1900. *Please note we are closed on public and bank holidays.
The Customer should use and include all the original packaging to return their item/s to Forbidden Planet.
Forbidden Planet Ltd will offer a replacement for the same product/s that were faulty or damaged. Where we cannot offer a replacement we will refund the cost of the item/s and postage where applicable.
The Customer must return the item/s to Forbidden Planet Ltd within 28 days of receipt for faulty, damaged or defective goods to qualify for a refund.
Links to Other Sites
The Forbidden Planet Ltd website contains links to external sites. Such links are not in any way an endorsement by, or an affiliation with, Forbidden Planet Ltd. Forbidden Planet Ltd does not accept responsibility for the content of any external sites. Any goods that the Customer orders from another website are subject to the Terms and Conditions of that website and Forbidden Planet Ltd has no liability to the Customer in respect of that website nor any goods or services the Customer obtains through its use.
All content of this website is the property of Forbidden Planet Ltd and is protected by intellectual property and copyright laws. The Customer may access any part of this website and download or copy material for personal use only. The Customer may not download or copy material for use in conjunction with any other website or business. Forbidden Planet Ltd retains the copyright for such material, or, where the owners of the material have licensed that material to Forbidden Planet Ltd, the copyright is retained by the owners themselves.
The customer may not remove any copyright, trademark or intellectual property notice contained in original material from any material downloaded from this website.
All trademarks appearing on this website are the property of their respective owners. Use of these trademarks is forbidden unless written permission is obtained from the owner of the trademark.
The Customer must be over 18 years of age to buy product from this website.
Forbidden Planet Ltd reserves the right to correct any errors on this website, including description and image. Forbidden Planet Ltd reserve the right to refuse or cancel any website order based on an incorrect description or image. These corrections may be made after the Customer’s order has been acknowledged.
Forbidden Planet Ltd reserves the right to decline to supply any individual or company without explanation.
Forbidden Planet Ltd reserves the right to suspend or terminate the Customer’s use of this website at any time without explanation.
It is a crime to use a false name or a known invalid credit or debit card number to attempt to order from this website. Forbidden Planet Ltd will prosecute any Customer caught wilfully entering a fictitious order to the fullest extent of the law.
If any single provision of these Terms and Conditions is found to be invalid by a Court of Law, the invalidity of that single provision will not affect the remaining provisions of these Terms and Conditions, which will continue to have full effect.
The failure of Forbidden Planet Ltd to exercise any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.
These Terms and Conditions shall be construed and interpreted in accordance with the relevant United Kingdom Law. The Courts of the United Kingdom will have exclusive jurisdiction in relation to any claim, dispute or other matter arising from these Terms and Conditions, the Customer’s use of this website or the supply of the product by Forbidden Planet Ltd
Vouchers and Site Credit
The Customer must be over 18 years of age to purchase eVouchers or Gift Vouchers from this website.
The Customer may purchase between £5 and £1000 worth of eVoucher/s in a single transaction.
If a Customer applies an excess of Site Credit to an order with Forbidden Planet Ltd, Forbidden Planet Ltd. will only use the correct amount of Site Credit to complete the purchase.
Should the Customer’s payment fail, Forbidden Planet Ltd. will send the customer back to the Review stage of the eVoucher. The Customer may attempt the purchase a second time.
A Customer will not have control over how much of their Site Credit is used for any particular Order
Forbidden Planet Ltd. will not debit the Customer's Site Credit until the transaction has been completed.
In the event that a Customer shares a Forbidden Planet Ltd. order between their Site Credit and their credit/debit card, Forbidden Planet Ltd. will charge the Customer’s Site Credit first and their credit/debit card second.
In the event that Forbidden Planet Ltd. offers the Customer a refund on an order shared between a Customer’s Site Credit and their credit/debit card, Forbidden Planet Ltd. will refund the Customer’s credit/debit card first and their Site Credit second.
Site Credit is NOT AVAILABLE TO CUSTOMERS OUTSIDE THE UK.
The Forbidden Planet Logo and Rocket Device ® and © 2012 Forbidden Planet Ltd All rights reserved.
Document last reviewed: 01/07/2014