Privacy and Cookies

Personal Information

Forbidden Planet Ltd will only collect the Customer’s personal information for legitimate business purposes and will maintain appropriate safeguards to ensure the security and privacy of that information. When the Customer places an order on this site, Forbidden Planet Ltd needs to know the Customer’s name, telephone number, email address, home address and delivery address.

Data Protection

Forbidden Planet Ltd will only use the Customer’s personal information in accordance with the Data Protection Acts of 1984 and 1998. Forbidden Planet Ltd will not pass the Customer’s personal information outside the European Economic Area. Forbidden Planet Ltd will not distribute the Customer’s personal information to any third party with the exception of law enforcement agencies. The Customer may review or change their personal information at any time by contacting the Forbidden Planet Ltd customer service team on 020 7803 1900 or by email at info@forbiddenplanet.com.

Marketing and Statistics

Forbidden Planet Ltd may provide aggregate statistics about customers, sales, traffic patterns or other related website information to third parties, but this information will not contain any individual Customer details.

Cookies

Forbidden Planet Ltd uses both 'session' cookies and 'persistent' cookies on this website. 'Session' cookies are erased from your computer when you close your browser. 'Persistent' cookies remain on your computer until they expire or are deleted. Forbidden Planet Ltd uses cookies for essential operations (such as keeping you logged in and storing items in your cart) and to track the behaviour patterns of visitors to this website.

We use Google Analytics to help us monitor our website traffic. Google Analytics generates statistical and other information about website use by means of cookies. We use the information gathered by Google Analytics to improve the Customer experience, improve website performance and to help identify any potential problems or errors with the website. In addition, when you visit a page with content embedded from, for example, YouTube or Flickr, you may be presented with cookies from these websites. The Forbidden Planet Ltd does not control the dissemination of these cookies. You should check the third party websites for more information about these.

All computers have the ability to automatically accept or decline cookies. This can be done by activating the setting on your browser which determines how to deal with cookies. Please note that should you choose to decline cookies, your experience on our website will be greatly restricted.

Newsletters

By ordering from Forbidden Planet Ltd, the Customer is agreeing to be emailed by Forbidden Planet Ltd with information about future products, offers and events. Should the Customer not wish to receive this information, they should click the unsubscribe link at the bottom of the email and follow the instructions or alternatively, contact the Forbidden Planet Ltd customer service team on 020 7803 1900, or by email at info@forbiddenplanet.com, and ask to be removed from the list.

Our emails may contain a single, campaign-unique 'web beacon' to tell us whether our emails are opened and verify any clicks through to links within the email. We may use this information for purposes including determining which of our emails are more interesting to users, to query whether users who do not open our emails wish to continue receiving them. The beacon will be deleted when you delete the email.

By using this website, the Customer signifies their agreement to the Forbidden Planet Ltd Privacy Policy. If you do not agree with this policy, please do not use this website. Forbidden Planet Ltd reserves, under sole discretion, the right to change this Policy at any time, without notice. Any changes will be posted within this document. By use of this website, the Customer accepts the Policy as it is written here. The Customer should check this document regularly.

Document last reviewed: 06/06/2012