Terms and Conditions

This website is owned and operated by Forbidden Planet Limited. Forbidden Planet Ltd is registered in England and Wales under company number 1356753 at the following address: Forbidden Planet Ltd, Titan House, 144 Southwark Street, London, SE1 0UP. Users of this website are bound by these Terms and Conditions and should read this document before proceeding. Use of this website and information on this website is subject to the Terms and Conditions set out in this document. By using this website, the Customer is acknowledging their consent to be bound by these Terms and Conditions.

Forbidden Planet Ltd reserves, under sole discretion, the right to change these Terms and Conditions at any time, without notice. Any changes will be posted within this document. By use of this website, the Customer accepts that they are bound by the Terms and Conditions as they are written in this document. The Customer should check this document regularly.

When the Customer places an order to purchase a product from this website, this order is a formal offer to purchase the mentioned product. Upon receipt of the Customer’s order, Forbidden Planet Ltd will send the Customer a confirmation email illustrating that order in detail, including the price for delivery. The confirmation email that Forbidden Planet Ltd sends is neither a guarantee nor an invoice.

A contract between the Customer and Forbidden Planet Ltd will come into existence when Forbidden Planet Ltd charge the Customer’s credit or debit card for the purchase of the product.

When you add a card to your subscription account our system will make a £0.01 charge to authorise your card. This is due to the implementation of Strong Customer Authentication (SCA) by some banks/card providers and will allow us to verify that your card is valid and can be applied to your ongoing subscription orders. More information on what SCA is and how it affects you can be found here.

Once successful this £0.01 transaction is then automatically refunded back to your original payment method; the funds should show in your account in two working days. We do not keep hold of this charge. You will be able to view this transaction in the Subscription Account details section of Your Account.

Please note you will need a valid card attached to your subscription account in order for us to create monthly subscription orders for you.

All prices on this website are in £ sterling and include V.A.T. where appropriate.

This website operates independently from Forbidden Planet retail stores. Prices and promotions that are offered by Forbidden Planet Ltd on this website may differ from those in the Forbidden Planet chain of stores.

Forbidden Planet Ltd makes every effort to ensure that the contents listed on this website are correct. However, errors may occur and Forbidden Planet Ltd reserves the right to alter product prices and information on this website without notice. Other reasons for price alteration may include (but are not limited to) taxation changes or other duty increases.

In the event that Forbidden Planet Ltd changes the price of an item due to an error, the following Terms apply. Forbidden Planet Ltd will inform the Customer as soon as possible of the amendment and of the correct price. The Customer may choose to fulfil their order at the correct price, or to cancel their order. If the Customer chooses to cancel their order and has already paid for the goods in question, Forbidden Planet Ltd shall refund the full amount in accordance with these Terms and Conditions.

The Customer should be aware that Forbidden Planet Ltd does not consider a pricing adjustment due to a promotion, sale or other offer as an error in price, and the above Terms do not therefore apply.

Forbidden Planet Ltd is under no obligation to fulfil an order for a product that was advertised at an erroneous price or description.

Ownership of goods does not pass into the hands of the Customer until Forbidden Planet Ltd has received full payment.

Forbidden Planet Ltd will debit the Customer’s account once goods are ready to be shipped.

Where a release date is listed on this website, that date is subject to change in accordance to information received from the supplier of the item. Forbidden Planet Ltd will not be held responsible if that item is delayed, brought forward or cancelled, or if the content or cover art has changed. Where a new release is cancelled, Forbidden Planet Ltd will cancel the Customer’s order and no costs will be charged to the Customer’s account.

Forbidden Planet Ltd sells a number of limited editions and products with limited stock on this website. The availability of these items is strictly on a ‘first come first served’ basis. Forbidden Planet Ltd will endeavour to fulfil every Customer’s order; however, once the supply of the limited edition item is exhausted and the Customer’s order cannot be fulfilled, Forbidden Planet Ltd will cancel the Customer’s order and no costs will be charged to the Customer’s account.

Where a limited item is listed on our website as ‘1 per customer’ the Customer will only be able to order one of that particular item, and is limited to one of that item per household. Forbidden Planet Ltd reserve the right to cancel any and all multiple orders on the same account or going to the same address that are deemed to be in violation of this policy.

Forbidden Planet Ltd will not be responsible for compensating the Customer for any other losses connected with the purchase of limited edition products, or for products with limited quantities of stock on our website.

Product prices on this website are exclusive of delivery and shipping charges, with the exception of the Total Price listed under the Customer’s Shopping Cart, which is inclusive of these charges. Shipping rates are calculated by size and weight of the item(s) being shipped. Forbidden Planet Ltd will endeavour to deliver product to the Customer as soon as possible, in accordance with the Delivery Policy as detailed on this website.

All deliveries will be made to the address that the Customer gives for delivery of the product.

Forbidden Planet Ltd reserves the right to refuse to deliver to an address that may not be secure. This address could be (but is not limited to) a communal postal address, a BFPO or a PO Box. In this event, Forbidden Planet Ltd will inform the Customer as soon as possible.

Forbidden Planet Ltd will not be liable to the Customer in the event that Forbidden Planet Ltd is prevented by circumstance from delivering product that the Customer has ordered.

The Customer should be aware that, when goods are shipped internationally, they are subject to opening and inspection by Customs authorities and customers may incur import tariff charges to receive goods.

The Customer may cancel their order, for any reason and at any time, up to fourteen working days after the Customer has received their goods. In the event that the Customer wishes to cancel their order, the Customer must inform Forbidden Planet Ltd in writing. The Customer can also cancel by logging in to their online Customer account and selecting the relevant order number and cancelling the product/s themselves. It is also possible to send an email to info@forbiddenplanet.com.

In the event that the Customer has unsealed the packaging on a CD, DVD or audiotape, the Customer’s right to cancel no longer applies.

Should a customer wish to invoke their right to cancel on any other item, the product must be returned to Forbidden Planet Ltd in its original packaging and in a resalable condition with all seals and wrappings.

Should the Customer invoke their right to cancel, the following Terms apply.

If Forbidden Planet Ltd has not yet dispatched the product, Forbidden Planet Ltd will cancel the Customer’s order and no costs will be charged to the Customer’s account.

If Forbidden Planet Ltd has already dispatched the product, the Customer will not be able to cancel their order by accessing their online account. The Customer should contact info@forbiddenplanet.com.

In this instance, the Customer undertakes the responsibility to return that product to Forbidden Planet Ltd.

The Customer must return the item to Forbidden Planet Ltd within 14 days of receipt to qualify for a refund.

Full details of the Customer’s right to cancel are given in the ‘Cancellation’ section of the Frequently Asked Questions page.

In the event that an item is defective, missing, faulty or sent in error by Forbidden Planet Ltd, the customer should contact Forbidden Planet to arrange the return of the item. Email: info@forbiddenplanet.com
The Customer should use and include all the original packaging to return their item/s to Forbidden Planet. If a free returns label is issued to the customer this can only be used to return items that the customer has reported to Forbidden Planet as defective, faulty or sent in error.

Forbidden Planet Ltd will offer a replacement for the same product/s that were faulty or damaged. Where we cannot offer a replacement we will refund the cost of the item/s and postage where applicable.

The Customer must return the item/s to Forbidden Planet Ltd within 28 days of receipt for faulty, damaged, defective or incorrect goods to qualify for a refund or replacement.

Please be aware that items that are listed on our website as sale items or ordered from the sale section of our website may not be in brand new condition due to their age, and may have signs of shelf wear. If a product may originally have been shrink wrapped it is possible the wrap will be split or missing from the item. Some larger items like statues and premium action figures may not have their original outer shipping cartons, but will still be sealed in their original display boxes.

If you receive an item from our sale that is damaged or you are unsatisfied with the condition of that product please contact info@forbiddenplanet.com. In the event it is not possible to replace the item with one in new condition we will offer a full refund of that item on its return.

The Forbidden Planet Ltd website contains links to external sites. Such links are not in any way an endorsement by, or an affiliation with, Forbidden Planet Ltd. Forbidden Planet Ltd does not accept responsibility for the content of any external sites. Any goods that the Customer orders from another website are subject to the Terms and Conditions of that website and Forbidden Planet Ltd has no liability to the Customer in respect of that website nor any goods or services the Customer obtains through its use.

Other websites are not subject to the Privacy Policy of Forbidden Planet Ltd and may collect data or solicit personal information from the Customer.

All content of this website is the property of Forbidden Planet Ltd and is protected by intellectual property and copyright laws. The Customer may access any part of this website and download or copy material for personal use only. The Customer may not download or copy material for use in conjunction with any other website or business. Forbidden Planet Ltd retains the copyright for such material, or, where the owners of the material have licensed that material to Forbidden Planet Ltd, the copyright is retained by the owners themselves.

The customer may not remove any copyright, trademark or intellectual property notice contained in original material from any material downloaded from this website.

All trademarks appearing on this website are the property of their respective owners. Use of these trademarks is forbidden unless written permission is obtained from the owner of the trademark.

Personal details provided by the Customer to Forbidden Planet Ltd through this website will only be used in accordance with the Privacy Policy of Forbidden Planet Ltd. The Customer should read the Privacy Policy before using this website. By providing personal details to Forbidden Planet Ltd, the Customer is consenting to the use of those details in accordance with the Privacy Policy as laid out on this site.

The Customer must be over 18 years of age to buy product from this website.

Forbidden Planet Ltd reserves the right to correct any errors on this website, including description and image. Forbidden Planet Ltd reserve the right to refuse or cancel any website order based on an incorrect description or image. These corrections may be made after the Customer’s order has been acknowledged.

Forbidden Planet Ltd reserves the right to decline to supply any individual or company without explanation.

Forbidden Planet Ltd reserves the right to suspend or terminate the Customer’s use of this website at any time without explanation.

It is a crime to use a false name or a known invalid credit or debit card number to attempt to order from this website. Forbidden Planet Ltd will prosecute any Customer caught wilfully entering a fictitious order to the fullest extent of the law.

Excessive cancellations and misuse of our ordering system may result in a temporary or permanent ban resulting in all open and future orders being cancelled by our automated system. Forbidden Planet Ltd reserves the right to terminate the Customer’s use of the website if they have a significant number of cancellations on orders and/or if multiple consecutive orders are not successfully charged.

Forbidden Planet Ltd reserves the right to terminate the Customer’s use of the website if they place multiple orders for items marked ‘One Per Customer’.

If any single provision of these Terms and Conditions is found to be invalid by a Court of Law, the invalidity of that single provision will not affect the remaining provisions of these Terms and Conditions, which will continue to have full effect.

The failure of Forbidden Planet Ltd to exercise any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.

These Terms and Conditions shall be construed and interpreted in accordance with the relevant United Kingdom Law. The Courts of the United Kingdom will have exclusive jurisdiction in relation to any claim, dispute or other matter arising from these Terms and Conditions, the Customer’s use of this website or the supply of the product by Forbidden Planet Ltd

The Customer must be over 18 years of age to purchase eVouchers or Gift Vouchers from this website.

The Customer may purchase between £5 and £1000 worth of eVoucher/s in a single transaction.

An eVoucher, in email form, has an expiry date of one year from the date that it is sent. The Customer is responsible for redeeming the eVoucher within that time frame or it will be voided. Once the eVoucher number is entered onto our website, redeemed, and it has become Site Credit, that credit will not expire.

If a Customer applies an excess of Site Credit to an order with Forbidden Planet Ltd, Forbidden Planet Ltd. will only use the correct amount of Site Credit to complete the purchase.

Should the Customer’s payment fail, Forbidden Planet Ltd. will send the customer back to the Review stage of the eVoucher. The Customer may attempt the purchase a second time.

A Customer will not have control over how much of their Site Credit is used for any particular Order. In the event that a Customer shares a Forbidden Planet Ltd. order between their Site Credit and their credit/debit card, Forbidden Planet Ltd. will charge the Customer’s Site Credit first and their credit/debit card second.

Forbidden Planet Ltd. will not debit the Customer’s Site Credit until the transaction has been completed.

In the event that Forbidden Planet Ltd. offers the Customer a refund on an order shared between a Customer’s Site Credit and their credit/debit card, Forbidden Planet Ltd. will refund the Customer’s credit/debit card first and their Site Credit second.

Site Credit is NOT AVAILABLE TO CUSTOMERS OUTSIDE THE UK.

These are the Terms and Conditions for the Customer’s enrollment into the Forbidden Planet affiliate programme. Please read these carefully. If you do not agree to these Terms and Conditions, please do not register for the Forbidden Planet affiliate programme.

Payments

We will only pay you when your total earnings is over £15.00. Any payment less than £15.00 will be rolled over into the following month. As soon as your total is above £15.00, we will make the payment on the first of the following month.

We pay you commission on the website price of the item at the time when it is purchased by the customer - less VAT if applicable.

We won’t pay you a percentage of postage and packing charges on sales generated from your link.

Forbidden Planet often advertises ‘pre-order’ items with a long lead-time from the supplier. We will pay your commission to you once the item has been delivered to the customer and the transaction has been successfully completed.

Affiliate Responsibility

At no point should Affiliates promote the Forbidden Planet name, brand or website in such a way as to suggest they represent Forbidden Planet. For example, if an Affiliate sends an email and the recipient/s believe Forbidden Planet has contacted them, the Affiliate agreement will be terminated and any outstanding payment forfeited.

Forbidden Planet reserves the right to refuse links from sites we deem unsuitable. These may include spam sites and pornographic or potentially offensive sites.

Forbidden Planet Responsibility

Forbidden Planet cannot accept responsibility for commission lost due to -

• Forbidden Planet's suppliers cancelling items
• Forbidden Planet's suppliers short delivering items to Forbidden Planet
• Customers referred from the Affiliate site cancelling their order prior to delivery
• Errors in links to Forbidden Planet generated by the Affiliate site
• Technical failure of either the Forbidden Planet site or the Affiliate site

Agreement

Either Forbidden Planet or the Affiliate has the right to terminate the agreement. This will be done in writing with a notice period of four weeks. The notice period is not applicable if the agreement is in breach of the conditions outlined in this document.

If the agreement is not in breach of conditions, commission earned in the notice period will be paid as normal.

Forbidden Planet may terminate the Affiliate agreement should the Affiliate site be deemed in breach of copyright or date of supplier embargo. Termination may also occur if the Affiliate site includes wording or imagery deemed offensive, libellous, illegal or a breach of privacy. If Forbidden Planet terminate the Affiliate agreement, the Affiliate will be informed in writing and will forfeit any outstanding payments.