Frequently Asked Questions - eVouchers
What is an eVoucher?
What is the difference between an eVoucher and a Gift Voucher?
Why can I only use the eVoucher online?
Can I buy an eVoucher if I’m outside the UK?
Do I need an account with you to buy or redeem an eVoucher?
How do I buy an eVoucher?
How do I redeem an eVoucher?
What is Site Credit?
What can I buy with Site Credit?
What happens if I want to order something that costs more than my Site Credit?
What happens if I cancel my order?
Can my Site Credit be refunded?
What happens if I send an eVoucher and it doesn’t arrive?
Does an eVoucher have an expiry date?
If I am given an eVoucher, or if I have bought an eVoucher and I change my mind, can I return it to you?
I’m a Forbidden Planet Affiliate. Will I earn from purchases made with Site Credit?
Frequently Asked Questions - Gift Vouchers
What is a Gift Voucher?
Why can’t I use the Gift Voucher online?
Which stores can I use a Gift Voucher in?
Do I need an account with you to buy or redeem a Gift Voucher?
Do you charge P&P if I buy a Gift Voucher from your website?
Can I return a Gift Voucher if I change my mind?