Your Account
Frequently Asked Questions - eVouchers
What is an eVoucher?
What is the difference between an eVoucher and a Gift Voucher?
Why can I only use the eVoucher online?
Can I buy an eVoucher if I’m outside the UK?
Do I need an account with you to buy or redeem an eVoucher?
How do I buy an eVoucher?
How do I redeem an eVoucher?
What is Site Credit?
What can I buy with Site Credit?
What happens if I want to order something that costs more than my Site Credit?
What happens if I cancel my order?
Can my Site Credit be refunded?
What happens if I send an eVoucher and it doesn’t arrive?
Does an eVoucher have an expiry date?
If I am given an eVoucher, or if I have bought an eVoucher and I change my mind, can I return it to you?
I’m a Forbidden Planet Affiliate. Will I earn from purchases made with Site Credit?
Frequently Asked Questions - Gift Vouchers
What is a Gift Voucher?
Why can’t I use the Gift Voucher online?
Which stores can I use a Gift Voucher in?
Do I need an account with you to buy or redeem a Gift Voucher?
Do you charge P&P if I buy a Gift Voucher from your website?
Can I return a Gift Voucher if I change my mind?
We use cookies to give you the best experience on the website. To see how we use these cookies please refer to our privacy policy. By continuing to use the site you consent to their use.
