Frequently Asked Questions - eVouchers

• What is an eVoucher?

• What is the difference between an eVoucher and a Gift Voucher?

• Why can I only use the eVoucher online?

• Can I buy an eVoucher if I’m outside the UK?

• Do I need an account with you to buy or redeem an eVoucher?

• How do I buy an eVoucher?

• How do I redeem an eVoucher?

• What is Site Credit?

• What can I buy with Site Credit?

• What happens if I want to order something that costs more than my Site Credit?

• What happens if I cancel my order?

• Can my Site Credit be refunded?

• What happens if I send an eVoucher and it doesn’t arrive?

• Does an eVoucher have an expiry date?

• If I am given an eVoucher, or if I have bought an eVoucher and I change my mind, can I return it to you?

• I’m a Forbidden Planet Affiliate. Will I earn from purchases made with Site Credit?