Once your order has been placed, it can take 2-3 working days to bill and ship.

If you’ve made a comic order, it can take 3-4 working days to bill and ship.

Please Note that a ‘Working day’ means Monday, Tuesday, Wednesday, Thursday or Friday that is not a Public or Bank Holiday.

If an item is on a ‘Pre Order’, then we will despatch that item once it’s released. Should your order contain both ‘Pre-Order’ and ‘In- Stock’ items, they will be despatched when the item(s) are ready to ship.

At the moment we do not offer a next-day delivery service.

Our SagePay secure system accepts MasterCard, Visa, Visa Debit, American Express and Maestro (Only UK issued Maestro cards are accepted). We do not currently accept PayPal.

Sadly not! If you’ve placed an order and missed an item, or wish to add more you’d just need to cancel it through ‘Your Account’ and place a whole new order online.

If you have an open order, you just need to go to ‘Your Account’ and then click into the order you wish to update.

Please be aware that if you have multiple orders, or open orders, you will need to update those individually with the new details.

A Pre-Order is where a customer places and order for an item that we do not yet have in stock. In this event, we reserve the customers’s order and when we have the required item(s) in stock, we despatch them to the customer.

Every now and then, manufacturers’ scheduling and shipping dates can change and some Pre-Orders can be delayed, brought forward or cancelled. If the delivery date for an item changes, we will update that item on our website. If we cannot fulfil Pre-Order, we will send you an email to confirm the reason why. We will NOT debit your account.

There are also occasions when a manufacturer does not fulfil our requirements fully, and we do not have enough stock all of the pre- orders. Should this occur, we will fulfil as many orders as we can, beginning with the earliest orders made. If your order cannot be fulfilled we will email you to let you know.

Please be aware that making a pre-order does not guarantee that we will get that item into stock. We will only take payment for pre- orders once stock arrives and is ready to despatch. We cannot be held responsible for suppliers’ cancellations or date changes and it will be the responsibility of the customer to ensure that sufficient funds are available.

Due to the rarity of certain items on our website we might only be able to offer them online as ‘1 per customer’. Similarly we might have to amend an order for multiples of an item after its placed if we find out from our suppliers that we’re not going to be receiving as much stock as we need.

In this case when sales of an item are limited to 1 per customer this means that you will only be able to order one of that particular item, and you are limited to one of that item per household, in the interest in fulfilling as many different customer orders as possible. We may cancel any and all multiple orders on the same account or going to the same address, and repeat abuses of this rule may result in the original orders placed being cancelled as well.

We have a vast selection of sale items listed on our website, with more items being added every week. Regrettably some of our items (including comic books) marked down in our sales are no longer in mint condition due to their age, and may have signs of shelf wear.

If you receive an item from our sale that is damaged please don’t hesitate to get in touch. We cannot guarantee that there will be new, sealed or mint condition stock to replace those sale items with but we will investigate this for you further and offer a variety of options.

Our online service is operated independently of our stores and prices and offers online may differ from those in store. If you’ve seen an item on our website and intend to visit our store to purchase it, we would suggest getting in touch with that store directly to confirm pricing and availability ahead of your journey.

Unless otherwise stated in the product’s description, none of our items come with a certificate of authenticity. This is because most of our items are signed in-house by the artists and/or writers involved.

We do not grade our comics or graphic novels. Although we endeavour to deliver comics in a mint or near mint condition, we do not pre-screen comics for CGC grading and cannot grade or consider any type of numbered grading scale when determining a comic books condition. As a result, we can’t guarantee that your comics will come back as a certain number grade should any customer choose to grade comics ordered online from Forbidden Planet, and we will not be able to issue or replace comics of a specific grading.

At the moment we only individually bag and board special/premium variants and signed comic books. We do not currently bag and board all of our comics individually. We will bag standard and regular priced comics in batches of up to five or six comics to a bag.

We are always looking into bagging and boarding all comics, including those with standard covers, but unfortunately due to the additional cost and time it would take to individually bag and board the thousands of comics that we ship on a daily basis - as well as the additional packaging required to ship larger orders for comics shipped in this way - we’re not currently able to offer that service.

Please note that this does not apply to comic books advertised at sale prices, and variants may not be individually bagged and boarded.

All of our new release comic books are in mint or near mint condition however, some comics may have minor printing faults sustained during the printing process. Additionally when we receive comics they have been delivered from the US and will have been handled at least three times before they arrive with customers (at the printer, then by Diamond UK and finally by us). This does mean that our new comics are subject to many industry accepted flaws resulting from paper stock, print defects, and the binding process. Subtle dings and dents, including some spine stress, may also occur. Blank variants and predominately white comic covers are also particularly susceptible to printing marks or scuffs.

As these are unavoidable results of the manufacture and distribution of these items we may not be able to replace items that are reported damaged based on the aforementioned imperfections. Please contact us if you have received a damaged item and we can investigate this further for you.

Please note older comics or those reduced in our sales may also be subject to additional shelf wear or cosmetic damage as a result of their age.

We don’t currently allow you to order online and pick up from our stores.