Once your order has been placed, it can take 3-4 working days to bill and ship. It may take longer than this if we are experiencing high volumes of orders; we will usually notify you during checkout and on your order confirmation email if this is the case.

Please Note that a ‘Working day’ means Monday, Tuesday, Wednesday, Thursday or Friday that is not a Public or Bank Holiday.

For most UK and international destinations if we expect to send out your order in multiple shipments you will be given up to three options during the checkout phase to determine how regularly we send your in stock and/or pre-order items to you. For international destinations where postage is TBC during checkout we will calculate shipping costs for you separately and issue you a shipping quote with total costs that you will need to respond to within 7 days for us to process, bill and ship your order. This is outlined in further detail here.

Please allow 5 working days (not including Public or Bank Holidays) before contacting us about when your order will be billed and shipped out, to allow for any unforeseen delays we may encounter.

If you’ve ordered an item for a specific and/or imminent deadline please bear in mind we cannot guarantee delivery on or by a specific date at the present time.

Our SagePay secure system accepts MasterCard, Visa, Visa Debit, American Express and Maestro (Only UK issued Maestro cards are accepted). We do not currently accept PayPal.

Due to changes to Secure Customer Authentication (SCA) regulations and an increase in fraudulent transactions we have increased our security at checkout and all transactions will require 3d verification. This may also affect already placed pre-orders, so we advise updating any orders with a different card which has 3d verfication.

During checkout on our website you may need to follow additional steps such as using your banking app to verify the online purchase you’re making.

This is part of Strong Customer Authentication (SCA) and you will not be able to verify your online purchases without the relative app for the card you’re using during checkout. These measures are in place to protect you from fraud when you shop online and unfortunately we cannot circumvent it to allow you to make a purchase on our website.

More information on what SCA is and how it affects you can be found here.

If you do not have the relevant banking app you will need to contact your bank/card provider for further guidance regarding shopping online.

At the moment we do not offer a next-day delivery service.

We’re sorry, you can’t add to your order once it’s been placed. If you’ve placed an order and missed an item, or wish to add more you’d just need to cancel it through ‘Your Account’ and place a whole new order online.

A Pre-Order is where a customer places and order for an item that we do not yet have in stock. In this event, we reserve the customers’s order and when we have the required item(s) in stock, we despatch them to the customer.

We won’t charge these until the product(s) are in stock, allocated to your order and ready to be shipped out, so if you placed a pre-order due out in six months’ time, that’s roughly when we’d expect to charge your order.

Pre-orders for comics work differently to the other products we sell on our website. Comic are usually on a strict embargo until their release date, and we usually receive pre-order comics a day before their release. Unfortunately this means that once that delivery of comics has been processed at our warehouse it’s not possible to get all those comics charged and shipped out so that they arrive on release day.

Please be aware that in some circumstances products may be received ahead of their scheduled pre-order date listed on our website, and that we may charge and ship these items if their release date is not embargoed by the publisher and/or manufacturer.

Every now and then, manufacturers’ scheduling and shipping dates can change and some Pre-Orders can be delayed, brought forward or cancelled. If the delivery date for an item changes, we will update that item on our website. If we cannot fulfil Pre-Order, we will send you an email to confirm the reason why. We will NOT debit your account.

There are also occasions when a manufacturer does not fulfil our requirements fully, and we do not have enough stock all of the pre- orders. Should this occur, we will fulfil as many orders as we can, beginning with the earliest orders made. If your order cannot be fulfilled we will email you to let you know.

Please be aware that making a pre-order does not guarantee that we will get that item into stock. We will only take payment for pre- orders once stock arrives and is ready to despatch. We cannot be held responsible for suppliers’ cancellations or date changes and it will be the responsibility of the customer to ensure that sufficient funds are available.

Some products on our website may be included in a promotion where you buy a certain number of products for a fixed reduced rate. This is also known as an X for Y promotion.

You can order any combination of items included in that offer to qualify for the discount, which will be visible during checkout on the website. We will also indicate for you if you are still short items to qualify for that X for Y discount.

Once your order is placed, please note that if you cancel any item included in that promotion it will cancel all items related to that promotion that you have ordered. If you wish to return products included in a deal for a refund you will similarly need to send back all qualifying items related to that promotion to obtain a refund.

We will not charge and ship anything to you until the items are in stock, allocated to your order(s) and ready to be shipped out.

If you need to change the card, delivery details or cancel any items you can do this through Your Account by going into the Open Orders section and clicking into the order you want to update. Once you’ve successfully updated the card details or delivery address on an order you’ll receive email confirmation confirming that change.

If you checked out as a Guest and need to change your address urgently we strongly recommend creating an account and doing this manually as this is the quickest way to change those details. We can close the account for you on request once the order has been completed.

You can also email us to request an address change but due to a high volume of enquiries we may not be able to amend your details until the order has already been shipped out to you. We advise checking your orders regularly to ensure that they are being delivered to the correct address. We cannot update your card on your behalf.

Please be aware that if you have multiple orders with outstanding items on them, you will need to update those individually with the new card/address details.

We don’t charge your order until the item(s) are in stock and ready to be sent to you. If your card payment is not authorised at this point we’ll email you to inform you of the failed payment, and you will need to update your card details against that order for us to be able to re-attempt payment.

To update your card you will need to log in to Your Account, go to the orders section and update the card against the order that we’ve emailed you about. If you checked out as a guest you will need to create an account to do this, but we can close the account once the order is completed if you let us know.

If you require further information for why the payment was unsuccessful please contact your bank/card issuer for more details, as our payment system will only state payment wasn’t authorised.

You will need to update your card information within 7 days of receiving the email informing you payment was unsuccessful. If we receive no response or updated details in this time we will cancel the item(s) that have been queried and these will be allocated to other customers.

Please note if we have attempted payment of the same items multiple times and payment is still unsuccessful, we may cancel items that have been held multiple times for a cumulative period greater than 7 days.

When you update your card details for an order on our website it will show that you’re updating the card for the whole value of the order, even if items from that order have already been charged and sent out to you.

In this instance you will only be charged the outstanding amount for your order. For example, if your total order value was £50.00 and you had £10.00 left to pay for the order, you would update your card for the full amount (£50.00) but we would only be charging you for the outstanding item on your order (£10.00).

The card update is for the full amount of your order in case we need to process any refunds on existing items that have already been charged and shipped to you.