Sadly as our office is currently closed we’re no longer handling phone enquiries, so we’re advising customers to email us their enquiries instead.

If you would like to get in touch please contact us and we’ll get back to you as soon as possible. We usually respond to emails within 2 working days but this can take longer as we are receiving a much higher volume of emails than usual.

Please do not call one of our stores or our office about your order; they hold no order records or customer information and cannot assist with your enquiry in any way.

We don’t currently allow you to order online and pick up from our stores.

Our online service is operated independently of our stores and prices and offers online may differ from those in store. If you’ve seen an item on our website and intend to visit our store to purchase it, we would suggest getting in touch with that store directly to confirm pricing and availability ahead of your journey.

Due to the rarity of certain items on our website we might only be able to offer them online as ‘1 per customer’. Similarly we might have to amend an order for multiples of an item after its placed if we find out from our suppliers that we’re not going to be receiving as much stock as we need.

In this case when sales of an item are limited to 1 per customer this means that you will only be able to order one of that particular item, and you are limited to one of that item per household, in the interest in fulfilling as many different customer orders as possible. We may cancel any and all multiple orders on the same account or going to the same address, and repeat abuses of this rule may result in the original orders placed being cancelled as well.

Please note that this also applies to any item that states ‘Sales of this item are limited’ on the product’s listing on our website, and the same rules apply to the quantity listed there.

At the moment we only individually bag and board special/premium variants and signed comic books with a value over £7.50 GBP. We do not currently bag and board all of our comics individually. We will bag standard and regular priced comics in batches of up to five or six comics to a bag.

We are always looking into bagging and boarding all comics, including those with standard covers, but unfortunately due to the additional cost and time it would take to individually bag and board the thousands of comics that we ship on a daily basis - as well as the additional packaging required to ship larger orders for comics shipped in this way - we’re not currently able to offer that service.

Please note that this does not apply to comic books advertised at sale prices or variant sets, where we may combine the set in a single bag and board.

All of our new release comic books are in mint or near mint condition however, some comics may have minor printing faults sustained during the printing process. Additionally when we receive comics they have been delivered from the US and will have been handled at least three times before they arrive with customers (at the printer, then by Diamond UK and finally by us). This does mean that our new comics are subject to many industry accepted flaws resulting from paper stock, print defects, and the binding process. Page-waviness is not uncommon - especially in newer comics - and subtle dings and dents, including some spine stress, may also occur. Card stock covers, Blank variants and predominately white comic covers are also particularly susceptible to printing defects or scuffs.

As these are unavoidable results of the manufacture and distribution of these items we may not be able to replace items that are reported damaged based on the aforementioned imperfections. Please contact us if you have received a damaged item and we can investigate this further for you.

Please note older comics or those reduced in our sales may also be subject to additional shelf wear or cosmetic damage as a result of their age.

We do not grade our comics or graphic novels. Although we endeavour to deliver comics in a mint or near mint condition, we do not pre-screen comics for CGC grading and cannot grade or consider any type of numbered grading scale when determining a comic books condition. As a result, we can’t guarantee that your comics will come back as a certain number grade should any customer choose to grade comics ordered online from Forbidden Planet, and we will not be able to issue or replace comics of a specific grading.

Comics and books are frequently reprinted based on their popularity.

For comic books the standard comic books will usually be 1st printings, and we do not highlight this in the product’s listing on our website. If you need to verify that a certain item is a 1st printing please contact us. Comics that are 2nd, 3rd or subsequent printings will have this in their listing on our website. In the majority of cases the comic’s contents are identical to the original printing of the comic, and it will only be the cover that differs from the original printing.

For books, if it’s a pre-order we will usually be selling the 1st printing of that edition of the book. If it’s a book that is currently In Stock on our website we cannot guarantee what printing you will receive, this is because we may have received multiple deliveries of stock from suppliers and stock multiple editions in our warehouse. We are not able to provide you with a specific printing of a book.

Similar to comics, some books will have a new cover when they are reprinted, however they share the original barcode and product information as the 1st printing of that book. Unfortunately we cannot confirm which edition or cover you will receive, as we may have a mixture of new and old stock in our warehouse.

Sometimes a supplier might provide us with free promotional items alongside a new item’s release, for example posters, postcards or collectible cards received with our comic books.

Please note that unless otherwise stated in the product’s description these are not guaranteed and only supplied while stocks last. If we do receive these items we will ship them out to customers who ordered the related product(s) on a first come, first served basis, subject to stock.

If the promotional item is particularly large or bulky we are unlikely to send these with customer orders. This is because they can cause damage to their related products in transit. In this instance it is likely these promotional items will only be available with purchases in one of our stores.

Unless it’s listed on our website as a complete sealed unit, we sadly cannot guarantee that if you ordered enough of a blind boxed or bagged product that we would supply you with a sealed box of these.

This is because these come from our warehouse that also ships products to stores and we sell them as single units online, and we cannot confirm if boxes have been open, split or merged from multiple other opened boxes.

Please note this also applies to ‘Chase’ variants of products including Pop! Vinyls and ordering multiples will in no way guarantee a chase variant or inclusion of a sealed shipping carton. Any chase variants we sell will be listed separately on our website for order/pre-order.

Unless otherwise stated in the product’s description, none of our items come with a certificate of authenticity. This is because most of our items are signed in-house by the artists and/or writers involved.

We have a vast selection of sale items listed on our website, with more items being added every week. Regrettably some of our items (including comic books) marked down in our sales are no longer in mint condition due to their age, and may have signs of shelf wear. There’s also a chance that they may not be shrink wrapped or the shrink wrap may be split on an item.

If you receive a sale item that is damaged please don’t hesitate to get in touch. We cannot guarantee that there will be new, sealed or mint condition stock to replace those sale items with but we will investigate this for you further and offer a variety of options.

Please note this also applies to our comic book grab bags due to the age of some of the comics included in them.

Our current aim is to continue running all of our services as usual when Great Britain transitions from being a part of the EU on 1st January 2021. Unfortunately we have had to increase some shipping costs to EU countries due to rising postage rates, but we’ll continue to process, bill and ship orders to these destinations and review these costs as the situation changes.

On 1st July 2021, the EU is making changes to its VAT rules. This will affect shipments to the EU, and those made between EU countries. We have applied for Import One-Stop Shop (IOSS) to account for these changes however this has not been verified or implemented yet.

Please note that international delivery has also been affected by Covid-19.Please click Here for current information.

As we are based in - and operate from - the UK, mainland UK orders are not currently affected by these changes.