If we have not yet charged or shipped your order, you can cancel by logging into Your Account online and selecting the relevant order. You do not need to contact us.
If your order has been marked ‘Charged’ please contact us and we’ll get back to you as soon as possible.
If you would like to return a purchase, you may do so within 14 days of receiving your order, or if you notify us within 14 days of receiving your order, you have 14 days from that date to return your unwanted item(s). The item(s) must be in resalable condition and sealed in its original undamaged packaging, complete with its original undamaged external box where applicable.
Please securely repackage your unwanted item(s) and either use the returns sticker on your despatch note or post them back to the following address:
Forbidden Planet Mail Order
Unit 25 Clipper Park
Thurrock Parkway
Tilbury
Essex
RM18 7HG
Please note you would need to pay postage for this return.
If you are returning an item included in a multi-buy promotion you cannot return indivdual items for a refund. You will need to return the related items that qualified for that discount to receive a refund.
Please ensure you include a note with your order number inside the package so we can trace the return back to your order and process that refund for you. We’ll issue your refund once we have confirmation that your return has been received at our returns department; the refund usually shows in your account within two working days of being processed.
We are unable to refund or replace products bought online in our stores and our stores are unable to refund or replace products bought online.
Please see the Terms and Conditions for further information.
In the event of damaged or faulty goods please contact us with your order number and details of the damage or faulty nature of the product.
We may ask for photographic evidence of the damages in order to arrange a replacement or refund for you.
If we are unable to replace your faulty/damaged item(s), then we will issue a full refund. Please note, the item(s) must be returned to us for this to be processed
We are unable to refund or replace products bought online in our stores and our stores are unable to refund or replace products bought online.
Please see the Terms and Conditions for further information.
If you would like to close your account please contact us with confirmation of your name and the email address associated with your account and we can process this for you.
Please note we can only process this if you have no outstanding orders with us.
