If you would like to return a purchase, you may do so within 14 days of receiving your order, or if you notify us within 14 days of receiving your order, you have 14 days from that date to return your unwanted item(s). The item(s) must be in resalable condition and sealed in its original undamaged packaging, complete with its original
undamaged external box where applicable.
Please securely repackage your unwanted item(s) and either use the returns sticker on your despatch note or post them back to the following address:
Forbidden Planet Mail Order
Unit 25 Clipper Park
Please note you would need to pay postage for this return.
If you are returning an item included in a multi-buy promotion you cannot return indivdual items for a refund. You will need to return the related items that qualified for that discount to receive a refund.
Please ensure you include a note with your order number inside the package so we can trace the return back to your order and process that refund for you. We’ll issue your refund once we have confirmation that your return has been received at our returns department; the refund usually shows in your account within two working days of being processed.
We are unable to refund or replace products bought online in
our stores and our stores are unable to refund or replace products bought online.
Please see the Terms and Conditions for