Help & Contact Us
In the event that an item is defective, faulty or sent in error by Forbidden Planet Ltd, the customer should contact Forbidden Planet to arrange the return of the item.
If the item or items is/are collectively valued at £50 or under, Forbidden Planet Ltd will email a pre-paid label to enable the customer to return the item/s in question.
If the item/s are valued at over £50, Forbidden Planet arrange a courier to retrieve the item’s. Courier services will attend on working days, between the hours of 9am and 6pm only.
The Customer should use and include all the original packaging to return their item’s to Forbidden Planet.
Forbidden Planet Ltd will offer a replacement for the same product’s that were faulty or damaged. Where we cannot offer a replacement we will refund the cost of the item/s and postage where applicable.
The Customer must return the item/s to Forbidden Planet Ltd within 28 days of receipt for faulty, damaged or defective goods to qualify for a refund.